Refund Policy

City Garage Pvt Ltd Refund Policy

At City Garage Pvt Ltd, we aim to provide exceptional service and customer satisfaction. If you are not fully satisfied with our services, we are here to assist you. Please review our refund policy to understand the terms and conditions under which refunds are processed.

Refund Eligibility

We accept refund requests under the following conditions:

• Service Not Rendered: If the booked service is not provided due to any fault on our part, you are eligible for a full refund.
• Incorrect Service: If you receive a service that does not match your booking, you are eligible for a refund or re-service.
• Service Quality Issues: If you experience issues with the quality of the service provided, you are eligible for a refund upon inspection and validation of your claim.

Refund Process

To initiate a refund, please follow these steps:

• Contact Customer Support: Email us at support@mrbikedoctor.in within 7 days of receiving your service. Include your booking number, a description of the issue, and any relevant photos or evidence.
• Review and Authorization: Our customer support team will review your request and, if eligible, provide you with a refund authorization and further instructions.
• Inspection and Approval: If necessary, we may inspect the service provided to validate your claim. Once approved, we will process your refund.

Refunds

• Method of Refund: Refunds will be issued to the original payment method used at the time of booking.
• Processing Time: Refunds are typically processed within 5-7 business days after approval. You will receive a confirmation email once your refund has been processed.
• Service Fees: Any service fees or additional charges incurred during the booking process are non-refundable.

Non-Refundable Services

Certain services are non-refundable, including:

• Emergency repair services
• Customized service packages
• Services marked as final sale or non-refundable

Exchange Policy

If you wish to rebook or exchange a service, please follow the same process as outlined for refunds. Once we receive and approve your request, we will assist you in booking the new service.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

• Email: support@mrbikedoctor.in
• Address: H No 48/12, Rajeev Gurhakalpa, Annojiguda, Rangareddin, Hyderabad, Telangana, India

Thank you for choosing City Garage Pvt Ltd for your online garage booking needs!