This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and amended from time to time, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This electronic record is generated by an electronic system and does not require any physical or digital signatures.
By accepting the terms and conditions on the website of https://mrbikedoctor.in/ (“ Mr. bike doctor Website”) or by accessing, using, or availing any part of the Service, the users (“You”/ “Merchant”) expressly agree to and consent to being irrevocably bound by these “Terms and Conditions” and all of the terms set out herein. A reference to You shall also mean and include Your organisation, as the case may be. If You do not agree with any of these Terms and Conditions, You must immediately cease accessing and/or using the Mr. bike doctor Website or other portals, or the Services being provided under these Terms and Conditions. Your continued use of the Mr. bike doctor Website signifies Your confirmation to these Terms and Conditions. You may also review this webpage periodically to be updated on the current version of the Terms and Conditions.
Your acceptance of these Terms and Conditions will operate as a binding agreement between You and Mr. bike doctor Payments India Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at 1st floor, Essae Vaishnavi Summit, 7th main 80 Feet Road, Koramangala 3rd Block, Bangalore, Karnataka, India, 560034 ("Mr. bike doctor" or “Us”) in respect of Your use of the Services.
RegistrationThe type of information which You share with Us or which We collect during Your usage of our Platform or availing any Product or Services from Our Platform.
a. Depending on the services to be availed, You may have to register on the Mr. bike doctor Website before accessing the complete dashboard made available to You for the rendition of Services by Us to You.
b. By using the Services, You represent and warrant that you are above the age of 18 (eighteen) years, are an Indian citizen, a legal resident of India or a business entity authorised to conduct business in India, and are qualified to enter into a legally binding contract, including the Indian Contract Act, 1872. If you are not eligible to enter into any contract, then please discontinue use of the Platform and leave now.
c. You must disclose the exact business category(ies) for which you will be utilising the Services.
d. The registration on the Mr. bike doctor Website does not in any event empower You to use the Services unless You have accepted the appropriate agreement for Services. The terms and conditions for the rendition of Services shall be governed by another applicable appropriate agreement such as a payment aggregation service agreement or a payout service agreement executed between You and Us.
e. However, for any reason whatsoever You choose to activate the Services without first accepting the applicable appropriate agreement, it would be deemed that You have also accepted the appropriate terms of the appropriate agreement impliedly by Your conduct to accept the Services, and shall be bound by such terms. We shall have all right, title, and interest in enforcing the terms and conditions of such appropriate agreement. The terms of service are provided in these Terms and Conditions, the General Terms and Conditions to Mr. bike doctor Services – Schedule A read with Special Terms and Conditions to the specific services.
f. The details that You have utilized for the creation of the login ID and password are privy to You. We have no manner to access the details of Your Login ID or Password. You would be solely responsible for sharing Your login ID or password with anyone other than Yourself.
g. The login ID and passwords are key to the Dashboard and acceptance of Services. The access granted to a person through login ID and password will empower to switch on and switch off the Services, move funds and pass on instructions to Us which We would rely upon to process the transactions. In such a scenario, You should ensure that the Login ID and Password are preserved and are shared with a trustworthy person within the organization.
h. You shall regularly update the passwords.
i. The login ID can be used by the Merchant to interact/communicate with Mr. bike doctor and submit information/data to Mr. bike doctor, including KYC.
j. You shall also have the right to create new login IDs and password with Mr. bike doctor through the Dashboard or email.
City Garage will be the controller of Your Personal Information provided by You or otherwise collected by Us. Your data controller is responsible for the collection, use, disclosure, retention, and protection of your Personal Information in accordance with its privacy standards as well as any applicable laws.
We collect Your information during Your usage of Platform or when You avail any of products or services available on or through Platform, either as a registered user or otherwise when you visit any of our other website pages or mobile applications.The information collected may consist of:
Your full name, age, address, email id, phone number, date of birth, gender, financial information, any other sensitive personal data or information etc. We collect Your Personal Information when You create an account at Our Platform or fill out a form or respond to a survey.
Vehicle Information : Vehicle Registration Details, Vehicle Manufacturer, Vehicle Model, Vehicle Color, Vehicle Transmission, Vehicle Engine Size, Vehicle Sample Image, Vehicle Insurance, Odometer reading of the vehicle, Number of previous owners, Physical condition of vehicle and accident history, Financing of vehicle including any Linked Loan and/ or other Lien, Details of involvement of vehicle in court/ investigation proceedings and any and all other information in respect of the identity and the condition of the vehicle.
Usage: How You use Our Platform, such as the types of content that you view or engage with, the features You use, Your searches & results, Your browsing information, the actions You take and the time, frequency and duration of your activities
Device Information: Information about the computer, mobile,Preference: Your preferences and setting such as geographical location, time zone and language.
Information from third parties: We may collect, process and store Your user ID associated with any social media account (such as your Facebook and Google account) that You use to sign into the Platform or connect with or use with the products or services. When You sign into Your account with Your social media account information, or otherwise connect to Your social media account with the Product or Services, You consent to Our collection, storage, and use, in accordance with this Privacy Policy, of the information that You make available to Us through the social media interface. This could include, without limitation, any information that You have made public through Your social media account, information that the social media service shares with Us, or information that is disclosed during the sign-in process. Please see Your social media provider’s privacy policy and help center for more information about how they share information when You choose to connect Your account.
We may also obtain information about You from third parties such as partners, marketers, third-party websites and researchers and combine that information with information which We collect from or about You.
We may use third-party service providers to serve ads on City Garage ’s behalf across the internet and sometimes on the Platform. They may collect information about Your visits to the Platform, and Your interaction with the products and services on the Platform.
We may use third-party service providers to serve ads on City Garage ’s behalf across the internet and sometimes on the Platform. They may collect information about Your visits to the Platform, and Your interaction with the products and services on the Platform.
Cookies and other Electronic Tools: We may use cookies, pixel tags, web beacons, mobile device Ids and similar files or technologies to collect and store information in respect to Your use of the Platform1. You can erase or choose to disable/block these cookies through Your Device/browser settings. You can configure Your browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Platform and this may interfere with certain functionality of the Platform.
We may contact You through email, mobile phone, notices posted on Our Platform and other ways including but not limited to text messages and push notifications. We may send You messages or emails about the availability of Our products and services, notifications, promotional messages, security, or other service-related issues. You may change Your communication preferences at any time.
Your Information will mostly be stored in electronic form however certain data may be stored in physical form. We may store, collect, use and process Your Information within Republic of India and/or outside India subject to compliance under applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process Your Information and such third parties may have their own security measures to safeguard Your Information which security standards as comparable with good industry practices.
City Garage collect Your Information solely for the purpose of providing you the products or services that is connected with the function or activity of the City Garage which includes but not limited to the following (“Purpose”):
To inform You about various products and services offered on Our Platform and provide customer support to You.
To address Your queries and resolve your concerns pertaining to any product or service that You were looking for.
To send You survey and marketing communications or facilitate various programmes and initiatives launched either by Us or third party which We believe may be of interest to You.
To facilitate Your usage of Platform (what features You like, how You use the, etc.) and improve Our products or services, or any other content on the Platform (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
To review Platform performance, diagnose technical problems and do data analysis to make Your experience better.
To inform You about change in any term and condition of this Privacy Policy or Terms of Use of any Platform of City Garage
To implement information security practices, to determine any security breaches, contaminant or computer virus, to investigate/prevent/take action against illegal activities and suspected fraud.
To keep You informed about news, events and ideas regarding Your preferences and help You to improve Your knowledge and skills about the preferred content.
To carry out Our obligations and enforce Our rights arising from any contracts entered into between You and Us.
To allow You to participate in interactive features offered through Our Platform.
To contact You about Our own and third-party products and services that may be of interest to You. If You do not want Us to use Your Information in this way, please check the relevant box located on the form on which We collect Your data and/or adjust Your user preferences in Your account profile.
To produce and share aggregate insights and statistics that do not identify You.
To enable Us independently or in association with third party to show You tailored ads that are relevant to You.
To enable Us to display advertisements to our advertisers service providers target audiences. Even though We do not disclose Your Personal Information for these purposes without Your consent, if You click on or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.
To help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps and services
In any other way We may describe when You provide the Information.
For any other purpose with Your consent.
Third Party Links:
It is clarified that while Your usage to Our Platform, You might see the links to the third party website / advertisements / electronic communication service, which are provided by the third parties. As the operation of the third party is not under control City Garage , therefore City Garage does not make any endorsement / guarantee of any service or product offered through third party websites nor make any representation related to the any privacy policy or other policies of such third party. Any usage of such third party website or availing any service or product through third party shall be at Your risk and City Garage is not responsible for any loss / damage or otherwise. It is recommended that You should review the privacy policy of such third party websites prior to using such websites.
It is clarified that while Your usage to Our Platform, You might see the links to the third party website / advertisements / electronic communication service, which are provided by the third parties. As the operation of the third party is not under control City Garage , therefore City Garage does not make any endorsement / guarantee of any service or product offered through third party websites nor make any representation related to the any privacy policy or other policies of such third party. Any usage of such third party website or availing any service or product through third party shall be at Your risk and City Garage is not responsible for any loss / damage or otherwise. It is recommended that You should review the privacy policy of such third party websites prior to using such websites.
City Garage takes utmost care to secure Your Information from unauthorised access, usage or disclosure or alteration. We take appropriate steps and security measures to safeguard Your Information and make sure that Your Information is secured as mandated by law. For this purpose we adopt reasonable security practices and procedures, in line with the industry standard, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
While We protect Your Personal information as per industry standards, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal information. Therefore You acknowledge that You shall not hold responsible City Garage in any manner whatsoever for loss of Your Information, or any other data,
which You shares with Us or which We have with Us if such loss or any damage caused to You because of Force Majeure events. You further acknowledge that any information (including your personal information) transmitted to Us or from Your use of Platform will therefore be at Your own risk.
It is clarified that Force Majeure events includes any event which is beyond the reasonable control of the City Garage which may include but not limited to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption.
Your Choices to Control Your Personal Information
Change or Correct: We take all endeavors to update Our records with latest information as provided by You, however if you see any discrepancy in Your Personal Information, You may edit some of Your Personal Information or contact Us through Our Data Protection Officer/Grievance Officer to have Your Information updated with Us.
Object to, or Limit or Restrict, Use: You can ask Us to stop using or to limit Our use (in partial or full) Your Personal Information (past, existing or future).
Deletion: You can ask Us to erase or delete (in partial or full) Your Personal Information (past, existing or future).
Right to Access: You can ask Us for a copy of Your Personal Information.
Account Closure: If You choose to close Your Account, We will delete your Personal Information or de-identify it so that it is anonymous and not attributed to your identity. We will retain your Personal Information after You have closed Your account if reasonably necessary to comply with Our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce Our User Agreement, or fulfill Your request to “unsubscribe” from further messages from Us. We will retain de-personalized information after your account has been closed.
Withdraw Consent/Opt-out: At any time, you can withdraw consent that You have provided to Us by going to your account settings,
Withdraw Consent/Opt-out: At any time, you can withdraw consent that You have provided to Us by going to your account settings, if you have an account with us or otherwise you may request for Withdrawing your consent by writing an email at NETHA.HNY@GMAIL.COM. We will only collect and process Personal Information about You where We have lawful bases. Lawful bases include consent (where You have given consent), contract (where processing is necessary for the performance of a contract with You (e.g. to deliver products or services you have requested)) and “legitimate interests”. Where We rely on Your consent to process Personal Information, you have the right to withdraw or decline Your consent at any time and where we rely on legitimate interests, you have the right to object.
You may also contact Us using the contact information below, and We will consider Your request in accordance with applicable laws
Authorization:
You also acknowledge that all the information provided by You are out of Your free will and in compliance with applicable laws in Your territory. If We found that any of Your Information is in non-compliance with the terms and conditions and Privacy policy, City Garage reserves the right to remove your non-compliant information from its systems. Further, depending on the seriousness of the non-compliance, We may choose to discontinue some or all of the services being provided to You by Us.
In purview of the Telecom Regulatory Authority of India (TRAI) guidelines, You hereby authorize City Garage and its affiliates/partners or otherwise who are accessing the Your Information by virtue of their association with City Garage to communicate with You through telephone/mobile, Email, SMS or other modes of communication (now available or may be available in future) even if Your number/numbers(s) is/are registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in
Change in terms of Privacy Policy:
City Garage reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to regularly check this Privacy Policy from time to time to keep you apprise of changes made. Your continued use of the Platform gives your unconditional acceptance to such change in terms of Privacy Policy.
Particulars of corporate entity, Data Protection Officer/Grievance Officer pursuant to the provisions of Companies Act, 2013 and The Indian Information Technology Act, 2000 and rules made and applicable laws thereunder:
If you have any concern related to this Privacy Policy or collection, storage, retention or disclosure of Your Information under the terms of this Privacy Policy or Terms of Use or any other terms and conditions of City Garage or its other business entities including any queries or grievances, You can contact to City Garage through its Data Protection Officer/Grievance Redressal Officer at the below given details:
We will strive to address your feedback and concerns in a timely and effective manner.
Please note that the details of the Data Protection Officer/Grievance Officer may be changed by Us from time to time by updating this Privacy Policy.
If you have any questions or concerns about our refund policy, please contact us at:
Thank you for choosing City Garage Pvt Ltd for your online garage booking needs!